That's his first call?

If you received an invitation by mail, first follow the guide First access to JAAK Platform To create your password.

Step 1: Access to the platform

Test Environment (Sandbox) URL: https://sandbox.jaak.ai Ideal for: To conduct integration tests and familiarize with tools without affecting actual data

Productive environment URL: https://platform.jaak.ai Ideal for: The real environment where you will manage your users verifications Steps to be followed Once you are on the login page, follow these steps:

1.1 Enter your access information

Step 1: In the "Email" field, write the email address that you received at the welcome email.

Step 2: In the "Password" field, enter the given password.

1.2 Security Validation

Step 3: Complete the reCAPTCHA security challenge. Generally, this only requires a box to confirm that you are not a robot.

login display showing email fields, password and reCAPTCHA for security validation.

1.3 Access to the system

Step 4: Click the "login" button to gain access to the platform.

Outcome: If the credentials are right, you will be automatically redirected to the main or "Home" page of the platform JAAK.

What if you find a mistake?

If while trying to login the system shows an incorrect credentials error or any other problem that prevents your access, please feel free to contact us.

Support Contact

Email to: support

Information to be included in your email

To expedite care, we recommend that you include:

InformationExample
Email"user"
Error description"Wrong: Wrong Credentials"
Screenshot(If possible)
Used navigation"Chrome version 120.0"
Time for an attempt"14:30 hrs 25 / 07 / 2025"

Response time

Our technical team will assist you as soon as possible to solve the drawback.